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Shipping Policy


Troya Denise uses UPS for shipping. You will receive your tracking number via the email address you provided during checkout.

Orders placed between Thursday and Sunday will ship out on Tuesday. Orders placed between Monday and Wednesday will ship out on Friday. We ship your order once your payment clears. 

LOST OR STOLEN PACKAGES:

 Troya Denise is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact UPS. Any lost, stolen, or damaged packages must be reported as a claim to UPS.

 

Troya Denise is not responsible for your package after it is in possession of UPS.